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Orders & Payments
Orders can be placed through this website or via email. Once you have placed an order with us, we will email you with an order confirmation and any additional information relating to your order.
Your orders are quickly, easily and securely paid for via our website which currently accepts Visa, Mastercard, and PayPal. Should you wish, direct bank transfer may be made upon request.
Shipping & Delivery
While we do carry stock, for the most part our products are produced in small batches to order by specialist local craftsmen, before being hand finished in our workshop with lead times of between 4 to 8 weeks. Once produced, we will process and deliver your order within 2–5 working days. Should you require it earlier please contact us and we will try to meet your needs.
Shipping costs are dependent on where you live and on the type of product ordered. Below are guideline freight prices. Exact delivery costs will be automatically calculated at the checkout based on the total weight of items purchased. All deliveries are insured, include tracking and require an authorised signature on delivery.
International orders shall be dealt with on a case by case basis.
Returns
We aim to produce high quality, functional and lasting furniture. If for some reason you are unhappy, please contact us and we will do all we can to make sure that you are 100% satisfied with your kin purchase.
All our products are carefully hand finished and quality checked before being thoroughly packaged for shipping.
Once you have received your delivery, please inspect it for quality. We will gladly return, refund or replace any item that arrives damaged. Please retain original packaging until you are completely satisfied with your purchase. If you are not happy with your item, you may return your undamaged and unused (in the original packaging and in perfect resalable condition) purchase within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item.
Disclaimer;
It should be remembered that natural variations occurring in wood, fabric, copper and leather should not be considered defects and as such kin does not guarantee the colourfastness or matching of colours, grains, textures or surface oxidation of such materials.
Wood in particular has much variation in grain and colour and may display small knots, cracks and other markings. Fluctuations in temperature and humidity can cause cracking and warping, so maintaining a stable environment of around 20 degrees and humidity of 50% will help avoid these problems.
We aim to provide accurate representation of finishes, fabrics, and materials displayed on our website however due to lighting conditions and resolution qualities on different computer monitors, representation of colour may vary from actual product. Should you wish please contact us for a finish or fabric sample.
Should you wish to return or exchange an item, please contact us at orders@kindesignco.com for advice, support and instructions.